Business / front-desk questions
- Are you open today?
- Do you accept new patients?
- When is the next available appointment?
- Can I move my appointment?
- Can I cancel?
- Where is the clinic?
- Which services do you offer?
- Can someone call me back?
Clinics
An AI front desk for clinics that keeps appointments and patient conversations connected.
NLDONA helps clinics answer routine patient conversations, manage appointments and keep front-desk operations connected while the clinic stays in control.
Patient call
“I need to move my appointment to Friday.”
AI Receptionist
“Friday at 10:00 or 11:30 is available.”
Patient
“11:30.”
Clinic schedule
Friday · 11:30 · Confirmed
Operations
Appointment rescheduled · Reminder updated
Conversation → appointment action → clinic outcome. No clinical information.
Front desk reality
Your front desk handles the same patient questions all day.
NLDONA is for business and front-desk questions — not clinical advice.
Clinical questions
Questions about diagnosis, symptoms or treatment stay with your clinical team. NLDONA hands off with relevant front-desk context instead of giving medical advice.
AI Receptionist
Let NLDONA help with repetitive clinic front-desk work.
NLDONA helps handle routine calls and chats without disconnecting the clinic from the conversation. It does not replace your team.
- Answer approved clinic business questions
- Understand appointment intent
- Check availability
- Book, reschedule and cancel within policy
- Preserve appropriate customer context
- Hand off when a person is needed
NLDONA helps with repetitive front-desk work. Your team remains part of the operating model.
Scheduling
Appointments stay connected to the real clinic schedule.
Services, practitioners, locations and availability use NLDONA’s shared scheduling model — described in clinic language.
- Service
- Consultation
- Practitioner
- Team member
- Location
- Clinic branch
- Available
- 10:00 · 11:30
- Selected
- 11:30
Confirmed on the clinic schedule
Illustrative clinic language over shared NLDONA scheduling. Not clinical charting, treatment-plan scheduling or medical-record integration.
Reschedule
- Existing appointment
- Patient asks to move
- NLDONA checks availability
- Patient confirms
- Old time released · new time reserved
- Reminders update
Cancel
- Appointment cancelled
- Schedule updated
- Future reminders stop
- Capacity becomes available
Customer context
Useful front-desk context without pretending to be a medical record.
NLDONA Customers helps the front desk with contact and booking context. It is not a clinical patient-record system.
- Name
- Contact
- Preferred language
- Preferred confirmation channel
- Upcoming appointment
- Previous relevant booking activity
Phone or email may help locate context. They do not automatically prove identity.
No diagnosis, medical history, treatment notes, clinical charts, medications or insurance clinical data.
Keep appointments moving after the call ends.
Supported reminder behavior follows the clinic’s booking outcome.
- Appointment confirmed
- Reminder policy applies
- Reminder is sent where configured
- Reschedule or cancel updates future reminder behavior
Not marketing campaigns. Not clinical or medical follow-up advice.
Human handoff
When the conversation needs your team, the context follows.
Clinical or sensitive questions escalate. NLDONA does not invent medical answers.
- Patient asks something outside safe AI scope
- NLDONA stops or escalates
- Clinic team receives relevant front-desk context
- Customer / patient
- Current request
- Appointment context
- Actions already completed
- Open issue
No chain-of-thought exposure. NLDONA does not provide emergency medical triage or clinical advice before handoff.
AI Secretary & Operations
Know what NLDONA handled — and what still needs the clinic.
Business-facing visibility for outcomes and Needs Attention — illustrative states only.
Today
Appointments handled on supported channels.
Needs Attention
Customer waiting · handoff waiting · calendar connection · knowledge gap.
Recent outcome
Appointment rescheduled.
Illustrative operations states. Not fake performance KPIs.
Knowledge
Answers based on information the clinic approves.
Approved clinic business knowledge — not NLDONA clinical reasoning.
- Opening hours
- Locations
- Services
- Appointment policies
- Cancellation policy
- Contact information
- Business FAQs
Clinic-owned approved content. NLDONA does not independently validate medical advice. Clinical examples are intentionally avoided here.
Integrations
Connect calendars, email and approved files the clinic already uses.
Only currently supported NLDONA integrations.
Google Calendar / Microsoft Calendar
External busy constraints and outward booking projection where configured.
Gmail
Bounded business email workflows with human confirm-send where required.
Google Drive
Selected approved files as governed Knowledge.
Not EHR, EMR, insurance systems, imaging systems or arbitrary healthcare software APIs.
How setup works
Set up NLDONA around the clinic you already run.
Guided setup in clinic language — no need to understand backend abstractions.
- 01
Clinic information
Add the public details your front desk already uses.
- 02
Services & team
Add services, locations and practitioners or resources.
- 03
Calendars & Knowledge
Connect calendars and approved clinic information.
- 04
Test
Try calls and booking scenarios under your review.
- 05
Go live
Activate when the clinic is ready.
Concrete front-desk flows clinics recognise.
Shared NLDONA capabilities, described in clinic language.
New appointment inquiry
- Service requested
- Availability
- Booking
- Confirmation
Reschedule
- Existing appointment
- New availability
- Confirmation
- Schedule updated
Cancellation
- Booking cancelled
- Capacity released
- Reminder invalidated
Clinical question
- Request identified
- Human handoff
- Front-desk context passed
Trust
AI for front-desk operations — not clinical decisions.
Clear boundaries keep NLDONA useful without overclaiming healthcare software.
Approved clinic information
Answers follow knowledge the clinic reviews and approves.
Controlled business actions
Booking actions stay inside clinic policy and NLDONA authority.
Human handoff
Clinical or sensitive requests escalate to your team.
Governed access
Customer data access remains under tenant permissions.
FAQ
Common questions about NLDONA for clinics.
Short answers based on current product truth.
What can NLDONA do for a clinic?
Help with routine patient conversations, appointment booking and changes, reminders, approved clinic knowledge, handoff and operational visibility.
Can NLDONA answer patient calls?
Yes, on supported voice and messaging channels for approved front-desk and booking flows.
Can NLDONA book appointments?
Yes, for supported appointment flows that follow the clinic’s availability and booking rules.
Can patients reschedule or cancel?
Yes, within clinic policy. NLDONA updates the shared schedule and related reminders.
Can NLDONA send reminders?
Yes, where reminder policies are configured for booking outcomes.
Can a person take over?
Yes. NLDONA can hand off with relevant front-desk context so your team can continue.
Can NLDONA connect to calendars?
Yes. Selected Google or Microsoft calendars can contribute busy-time constraints, and NLDONA bookings can be projected outward where configured.
Does NLDONA give medical advice?
No. NLDONA does not provide clinical diagnosis, treatment advice or medical decision support.
Is NLDONA an EHR or medical-record system?
No. NLDONA is not positioned as an EHR, EMR or clinical documentation system.
Can I test NLDONA with my clinic website?
Yes. Paste your public clinic website to start a temporary demo under your review. Nothing becomes Production truth until you activate.
Try NLDONA
See how NLDONA could fit your clinic.
Paste your public clinic website to start a temporary demo under your review.
Public information only. Demo experiences stay isolated from production.