Help
Help for setting up and running NLDONA.
Short guides for current product capabilities. Support requests use Contact and account sign-in — NLDONA does not publish a fake ticket form or support inbox here.
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Browse by topic
Getting Started
Account, business setup, agents, and go-live testing.
2
Agents
Configure and test your AI front desk.
1
Scheduling
Availability and appointments.
2
Integrations
Google Calendar, Microsoft Calendar, Gmail, Google Drive.
4
Billing
Plans, usage, and commercial honesty.
2
Security & Account
MFA, sessions, and safe account practices.
2
Troubleshooting
Common issues and how to report a problem.
5
Help
All guides
Getting Started
Set up your business
Create or select your organization, then configure the business profile your agents rely on.
Test before going live
Use simulation and launch readiness so publishing is deliberate.
Scheduling
Configure availability
Define when appointments can be offered so Agents do not invent open slots.
Manage appointments
Review and adjust bookings through NLDONA scheduling surfaces — calendar providers remain evidence, not a second authority.
Integrations
Connect Google Calendar
Link Google Calendar from Connected Apps so availability and bookings can sync.
Connect Microsoft Calendar
Link Microsoft Calendar from Connected Apps for scheduling sync.
Connect Gmail
Connect Gmail when your workflow uses Google mail through Connected Apps.
Connect Google Drive
Connect Google Drive from Connected Apps when file access is part of your setup.
Billing
Understand plans and usage
View commercial standing and usage meters in Billing / Commercial — without inventing public prices.
Change or cancel your plan
Use governed commercial controls in-product. Support does not silently mutate billing outside those controls.
Security & Account
Enable MFA
Turn on multi-factor authentication for stronger account protection.
Manage sessions
Review and revoke active sessions when a device is lost or access should end.
Troubleshooting
Agent cannot answer a question
Improve Knowledge and policies before assuming a platform outage.
Booking unavailable
When slots cannot be offered, verify availability and calendar connection before escalating.
Integration needs re-authentication
Reconnect from Connected Apps when a provider connection expires or loses consent.
Report a problem
Existing customers sign in and submit a durable support request. Commercial visitors use Contact for demo, pricing, or signup.
Contact support
Existing customers submit support after sign-in. Commercial questions use Contact — not a support mailbox.
Help
Need to contact NLDONA?
Use Contact for verified next steps. Existing accounts sign in. There is no public support email or phone number on this site.
A public service-status page is not published yet. NLDONA does not show invented uptime or “all systems green” banners.